Motivare Pte Ltd Privacy Policy
– This is the privacy policy of Motivare Pte Ltd, UEN: 201718065H, (hereinafter also referred to as “Motivare”, “we”, “our” or “us”). Your privacy is important to us and this Privacy Policy sets out how we will process your personal data and what rights you have in respect of your own personal data. This policy governs the use of the services provided by us, either itself or through its subsidiaries, via various electronic platforms such as our website or mobile site as well as mobile application.

By using the Services in any manner (whether as a registered user or otherwise), you therefore agree that you have read this Privacy Policy and accept the terms stated herein. We reserve the right to modify this Privacy Policy, at any time, without notice. You understand that your continued use of the Services after this Privacy Policy has been modified constitutes your acceptance of the Privacy Policy as amended. For the avoidance of doubt, this Privacy Policy shall also apply to our Merchants, as users of the Services and/or Account holders.

If this Privacy Policy is modified in any way it will be updated here. Regularly checking and reviewing this page ensures that you are updated on the information which may be collected, used and if it may be shared with other parties.

It is necessary for us to collect and process your personal data. If you do not provide us with your personal data, or do not consent to this Privacy Policy or any amendments to this Privacy Policy, we may not be able to render all services to you and you may be required to terminate your relevant agreement with us and/or stop accessing or using the Platform and/or Service.

1) Personal Data Collection
– Personal data refers to data, whether true or not, about an individual who can be identified from that data; or from that data and other information to which the organisation has or is likely to have access. These data or information can be name, gender, telephone number, address, email address, passport number, identification number, company name, etc.

– You may have provided the Personal Data to us personally or you have authorised other individuals to provide the Personal Data to us and consent (on your behalf) to our collection of your Personal Data from these individuals. These individuals could be your friends and family members as well as from your company, your colleagues, management, staff etc.
Where you give us Personal Data about other individuals, you confirm that you are authorised to disclose and consent, on their behalf, to the processing of such Personal Data for the purposes described in the section “Purposes for which we collect and use Personal Data”, or other purposes for which your consent has been sought and obtained.

– The types of personal data collected depend on the purpose(s) of collection. We may “process” the personal data by way of collecting, recording, holding, storing, using, disclosing and/or deleting it. We may also collect your personal data from a variety of sources, including without limitation, at any events, contests, activities, meetings, surveys organised and/or sponsored by us, as well as from publicly available sources such as directories and our social media pages, if you follow, like or are a fan of such pages. Further information may also be collected when we exchange communications with you, for example, if you submit a request or contact our support team.

– In addition, we may also receive, store and process your personal data which are provided or made available by any third parties whom you have authorised, credit reference/reporting bodies, regulatory and law enforcement authorities, for reasons including delivery of our Service, performance of conditions of agreements and/or to comply with our legal and regulatory obligations.

2) How will your Personal Information be used and share?
a) The personal information we collect allows us to:

Where you are a Motivare member/user:
o Register for a user Account with us.
o to process and manage your account.
o to provide, maintain and improve the Platform and Service to you.
o to fulfil and validate your purchases and bookings.
o to communicate with you.
o to maintain and improve customer relationship.
o to personalise and improve your user experience with the Platform and Service.
o to provide you with support and handle requests and complaints.
o to facilitate your participation in, and our administration of, any of our activities including contests, promotions, campaigns, polls or surveys.
o to conduct market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns and choices, usage and activity trends analysis in relation to the Platform and/or Service and our users’ demographics (on an anonymised basis).
o to protect and/or enforce our legal rights and interests, including defending any claim.
o to comply with our legal and regulatory obligations under the applicable laws, legislation, regulations or court orders.
o to comply with or as required by any request or direction of any governmental/law enforcement authorities; or responding to requests for information from statutory bodies or other similar authorities.
o to detect, investigate and prevent any fraudulent, prohibited or illegal activities or misuse of the Platform and/or Service.
o to transfer or assign our rights, interests and obligations under any agreements entered into with us.
o for internal administrative and updating purposes, such as auditing, data analysis, record keeping, contact lists, risk management, security, etc.
o for our storage, hosting back-up (whether for disaster recovery or otherwise) of your personal data, whether within or outside your country.
and you agree and consent to us using and processing your personal data for the Purposes as identified in this Privacy Policy.

Where you are our Motivare Merchant, Partner, business/marketing partner, agent, vendor, distributor, supplier, contractor or service provider:
o to engage you to provide products and/or services to us/on our behalf.
o to process any payments related to your commercial transactions with us.
o to communicate with you and to maintain and improve customer relationship.
o to provide you with support and handle requests and complaints.
o to conduct credit reference checks and establish your credit worthiness.
o to carry out due diligence or other monitoring or screening activities (including background checks) in accordance with legal or regulatory obligations or risk management procedures that may be required by law or that may have been put in place by us.
o to send you seasonal greetings messages, gifts, newsletters from time to time.
o to protect and/or enforce our legal rights and interests, including defending any claim.
o to comply with our legal and regulatory obligations under the applicable laws, legislation, regulations or court orders.
o to comply with or as required by any request or direction of any governmental/law enforcement authorities; or responding to requests for information from statutory bodies or other similar authorities.
o to detect, investigate and prevent any fraudulent, prohibited or illegal activities or omission or misconduct.
o to transfer or assign our rights, interests and obligations under any agreements entered into with us.
o for internal administrative and updating purposes, such as auditing, data analysis, record keeping, contact lists, risk management, security, etc.
o for our storage, hosting back-up (whether for disaster recovery or otherwise) of your personal data, whether within or outside your country.

b) Marketing and promotional purposes
– We may also use and process your personal data for the following
marketing and promotional purposes (“Marketing and Promotional
Purposes”):
 to send you information, alerts, newsletters, updates, promotional materials, special privileges announcements on products, services, upcoming contests, events, activities, promotions, campaigns, polls or surveys offered/organised by us and/or our selected third parties (business/marketing partners, sponsors, advertisers) which may be of interest to you.
 to send you seasonal/festive greetings or messages.
 to notify and invite you to events or activities organised by us and/or our selected third parties (business/marketing partners, sponsors, advertisers) which may be of interest to you.
 to process your registration to participate in or attend an event or activity and to communicate with you regarding your attendance at the event or activity.
 to share your personal data within our organisation and our selected third parties (business/marketing partners, sponsors, advertisers) who may communicate with you to market their products, services, events or promotions from time to time by SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels.
 You have the right at any time to request us to stop sending you any marketing and promotional materials or contacting you for Marketing and Promotional Purposes. You may also click on the “Unsubscribe” link embedded in the relevant marketing and promotional email in order not to receive any marketing and promotional email in the future. If you unsubscribe, we may still send you non-marketing and promotional communications, such as those about your Account, about the Platform and/or Service or our ongoing business relations.

-If you are a Motivare member, your user profile information such as your username will be used to identify you when you use the Platform and/or Service. Your username may be displayed to other users when you submit your rating and/or review. We will not directly disclose or share your user email address and other information without your consent.

– We may also use, process and share non-personally identifiable, aggregated, statistical and/or anonymous data with third parties for data analytics and to analyse and develop our marketing strategy and further improve and enhance the Platform and/or Service.

– You agree and consent to us using and processing your personal data for the Purposes as identified in this Privacy Policy.

– We will seek your separate consent for any other purposes which do not fall within the categories stated above.

We may share your personal information with our affiliate companies and their brands for the above purposes, including where a brand that you have subscribed to is managed or partly managed by one of our group companies.

Where you are attending an event organised by us and, where you have provided your consent for us to do so (or we have informed you that we are relying on some other legal basis to share this information), we may share certain data with the other attendees of the event (including making this information available via the event app, on social media sites and/or in our event guide).

Where you register to attend certain seminars or presentations at our events hosted by a third party, we may share your registration information with such third party and we will share your registration information with the sponsors of our events.

Where you indicate that you want us to share your details with exhibitors at events (for example, by scanning your event badge at an exhibitor’s stand) we share your information with those exhibitors.

We may disclose your personal data to any third party (and its advisers/representatives) in connection with any proposed or actual reorganization, merger, sale, consolidation, acquisition, joint venture, assignment, transfer, funding exercise or asset/share sale relating to all or any portion of our business or in the unlikely event of insolvency, bankruptcy or receivership.

And in any case where other person reasonably requiring the same in order for us to operate and maintain our business or carry out the activities set out in the Purposes or as instructed/authorised by you, we will also share your personal information to them.

Motivare do not sell Personal Data that we collect from individuals. We are committed to protecting your privacy and we hope this Privacy Policy demonstrates our commitment.

3) Your Rights and Accuracy of Data
You have the following rights in relation to your personal data:

– A right of access to your personal data held by us.

– In addition, you also have the right, by notice in writing, to inform us on your withdrawal (in full or in part) of your consent given previously to us subject to any applicable legal restrictions, contractual conditions and a reasonable duration of time for the withdrawal of consent to be effected. However, your withdrawal of consent could result in certain legal consequences arising from such withdrawal. In this regard, depending on the extent of your withdrawal of consent for us to process your personal data, it may mean that we will not be able to continue with your existing relationship with us or the contract that you have with us will have to be terminated.

– You may correct, update or delete your personal data at any time by editing your profile in the App. However, please note that your personal data may be retained on our back-up systems for some time. In addition, you cannot delete information associated with past transactions as we keep track of these records.

– To the extent that the prevailing personal data protection and privacy laws of the countries we operate in allow, you have the right to request for access to, request for a copy of, request to update or correct, your personal data held by us. We may charge a small fee (such amount as permitted under the applicable law) to cover the administration costs involved in processing your request to access your personal data. Notwithstanding the foregoing, we reserve our rights to rely on any statutory exemptions and/or exceptions to collect, use and disclose your personal data.

These rights can be exercised by contacting us at info@motivare.com.sg. In order to protect you, we reserve the right to verify your identity before processing any such request.
If you contact us in relation to your rights we will do our best to accommodate your request or objection. Please note, however, that not all rights are absolute.
You are responsible for ensuring the accuracy of the information and Personal Data you provide to us. You will promptly update us in the event of any change to your personal data. Inaccurate information and Personal Data will affect the information you receive when using the Services and our ability to contact you as described in this Privacy Policy too.

4) Security and Protection of Data

– We have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. While we take commercially practical steps to protect your personal data, we cannot and do not accept responsibility for any unauthorised access, unlawful interceptions or loss of personal data transmitted to or from Motivare and are not responsible for the actions of any third parties that may receive any such personal data.

– You acknowledge that the provision of your personal data to us over the Internet is entirely at your own risk.

– You further acknowledge that if you post your rating and/or review on the Platform, your rating and/or review will become a public information and will be retained by us even after your account has been terminated.

– If any part of the Platform links you to other websites, those websites do not operate under this Privacy Policy and we do not accept any responsibility or liability arising from those websites. We suggest you to read and understand those websites’ privacy policy before you provide your personal data to those websites.

– We may automatically receive, record and store location services information from your computer or mobile device when you interact with us. You hereby consent to our use of anonymised location services information collected from you. Where the location services information is personally identifiable, we will give you the options to manage your disclosure of this information. Depending on the functionalities available on your computer or mobile device, you may benefit from advanced options to manage the location services information. A computer or mobile device may report its GPS location at the time you interact with us if the location services settings are enabled. Such information is not identified as personal data, except where we are required to do otherwise under applicable law.

– Our collection of your computer or mobile device location information is solely at your discretion. You can enable or disable location services when you use the Platform at any time, through your computer or mobile device settings. Should you use the Platform with location services enabled, you consent to our collection and dissemination of your computer or mobile device location information through the Platform, as specified in this Privacy Policy. Under no circumstances shall we be liable for claims or for any damages therefrom, arising out of your informed decision to allow other users to see your computer or mobile device location information, as specified in this Privacy Policy.

5) Retention of Data

– Your personal data provided to us is retained for as long as the purposes for which the personal data was collected continues; your personal data is then destroyed or anonymised from our records and back-up systems in accordance with our retention policy in the event your personal data is no longer required for the said purposes unless its further retention is required to satisfy a longer retention period to meet our operational, legal, regulatory, tax or accounting requirements.

6) Cookies Policy

– Cookie is a small file and holds a certain amount of data, which our website can send to your browser. It may be stored on your device and can be accessed by our web server. This cookie data can be retrieved and can then allow us to customise our web pages, apps and services accordingly. By using our sites, mobile apps or services, you agree to the use of cookies and other technologies as set out in this policy. We use Cookies to customize your experience and to monitor your use of our sites, mobile app and the services. The demographic data collected through cookies are not personal data and we may use this data in aggregated, statistical and/or anonymised form. Our collection of your device’s location information is solely at your discretion too. You can configure your device’s settings to reflect your preference to accept or reject Cookies. If you reject all Cookies, you will not be able to enjoy the full range of the Services. If you do not agree to such use, please refrain from using the site, mobile app and the services.

In our sites, mobile apps or services, there may be embed video content or some other content from our affiliates or from other social media websites. When you visit a page with content embedded, you may be presented with cookies from these websites. Motivare has no control or liability over these cookies set, so you should check the relevant third party’s cookie policy for more information.

7) How to Contact Us
– If you have any questions about this Privacy Policy or your personal information, please contact us at info@motivare.com.sg